Customer Testimonials
Bruce Williams was excellent to work with. Very knowledgeable and professional. No pressure and very patient. Great experience buying my new Silverado 1500 from start to finish.
I have been buying vehicles from Bruce Williams at Larry Puckett since 2007. Honest and fair, looking to build a relationship, not a quick sale.
Poor communication on this service. I had an appointment at 0745, and I didn't leave until 11.
Poor communication on this service. I had an appointment at 0745, and I didn't leave until 11
Bought my second truck from Larry Puckett. Bruce Williams is an excellent sales associate. Five stars all around.
Bruce made things easy. I have bought several vehicles from Bruce and have always been pleased.
I brought my daughters Trax in for an oil change and ended up buying a new truck. My experience with Avery was absolutely comfortable and professional. Avery is one xxxx of a salesman!
good job did on vette, completely satisfied with service and wait time as well as
My previous car came from Larry Puckett Chevrolet 7 years ago. I called salesman for the first time in 7 years. He remembered me, my vehicle and a friend that was with me. He had the car I asked about waiting for me and air conditioner blasting as it is August. I drove another car and decided on it. There were a few issues which he quickly resolved. I could not have asked for a better experience. He checked on me after the sale and said please contact him with ANY ISSUES! That in itself says a whole lot. Finance lady was ... Read More DealerRater - Aug 8, 2026
great and fast service, very easy to work with and got vehicle back in a timely manner.
They found the car that I wanted, transferred it in and had everything ready for me when I walked in the door. Friendly, efficient and service was great
Friendly, prompt service of vehicle. Service rep Summer and Kim Holden are tops at their job
CT Thorn is who I deal with and he is the best and very helpful to get what we want.
EVERYTHING WAS GOOD AT FIRST, TOOK IN FOR RECALL FOR STEERING, GOT TRUCK BACK AND STEERING WAS CROOKED, TOOK IT BACK AND WAS TOLD THEY DIDNT DO ANYTHING BUT INSPECT TRUCK. STEERING WHEEEL WAS NOT CROOKED BEFORE IT WENT AND NOW WANT TO CHARGE FOR AN ALIGNMENT
The BEST car dealership around. Everyone is friendly and welcoming. We’ve bought 8 vehicles from Bruce. He’s kinda like family to us! He’s patient with us. Got everything set up on my car and in my phone. Doesn’t get any better than that.
Friendly and helpful service. Couldn't be happier. Highly recommend Larry Puckett to anyone looking for a vehicle.
Brought my truck to them to fix and they held it for a day and returned it to me worse then ever. Made it 200 miles to Nashville before having to take it to another dealership where the engine was shutting down. Currently getting it fixed in Tennessee and costing another $2,500 because Larry Puckett couldn’t fix it and told me the truck was good to go.
Great people that care about the customer and taking care of their needs every time.
We have bought at least five vehicles from Bruce through the years and more than that from Larry Pucket. We keep coming back for the personal and friendly service.
I’m glad to be a part of the Larry Puckett Chevrolet family. My experience with the service department has been excellent everyone that I’ve had contact with has been extremely professional and respectful and that’s the G.M.,way of doing business.
I had the best truck buying experience I have ever had. The whole team that was involved were very professional. I would recommend this team to anyone looking to purchase a vehicle.
I don’t think I got my vehicle repaired like it should have been. Ok
terrible customer service. Had a usb port stop working in the center console. It took 4 trips to the service dept to get this fixed. Trip 1 I had a regular service and tried to get it addressed. was told i would have to leave it and they didn't know when it would be looked at. Trip 2 had 1st appointment of the day. Service Writer met me at the car and said there were 12 people in front of me even though I had the 1st appointment. Rescheduled for 3 weeks later and was assured I would be the first in line. Trip 3, ... Read More DealerRater - Jul 16, 2026
I love Larry pucket the cars are very good and the sales people are great as well.
They would not honor my GMC bumber to bumber Platnium warranty that I paid over $3000.
Two excellent people to deal with: Lewis Mills, Service manager and Kim Holden, Service Advisor. Both were very helpful in dealing with an engine problem, that resulted in the best possible outcome given the circumstances
The way to describe my experience with Bruce Williams at Larry Puckett is “Family”. No matter what time of day, Bruce has always helped and recommended the best vehicle for my family. I have leased two vehicles and purchased two vehicles from Bruce over the past years; I will continue to do business with Bruce in the future. 10 STARS!!!!!
Larry Puckett Give amazing service and cares for their customers. They treat everyone like family. CT is the best and always makes sure his customers are pleased.
Good deal done fast. Gary did a great job of getting me in and out in a timely manner
Service was very good and straight forward. Larry Puckett Chevy came highly recommended to me. Thank You.
Everyone is always very courteous and as always, it was a pleasure doing business with Larry Puckett.
McKenzie was exceptional. She met the time I needed my vehicle back, the overall service was amazon !
Larry Puckett Chevrolet and Gary Castillo were amazing to work with. They will do everything within their power to get you into the vehicle you want. Our family has bought 3 vehicles from them in less than a year and we will definitely be repeat customers. I give them a 10/10
Good place up and honest about work and price needed on vehicle, would recommend taking vehicle there
Jordan Bass our salesman was very thoughtful and thorough in the process of us buying our Santa Fe. Everyone was super helpful 😁
We just moved to prattville from another state. Bruce was very helpful in helping us buy our trax at the end of our lease
Were treated with so much respect and kindness. They went above and beyond, extremely pleased. .
Dennis and Tyler were both very communicative and helpful in the whole process. They clearly communicated the issue and the steps forward.
Very pleasant and helpful. Also, the shop and lot are very neat and clean and the staff is very efficient.
Great customer service, quick turnaround great to deal with on line and in person made the experience a great one
Service center staff was friendly and on time. Very easy to work with. Would recommend
Machanic scratched inside door floor molding, Service rep said he was going to get with Rusty have not heard anything
A simple oil change cost $91.97 which is ridiculous. I will not be back for service or to buy another vehicle there.
Merideth got me seen in an emergency. I appreciated her handholding through a very difficult time.
I live in Montgomery and was very impressed with the Service from the Parts department over to the service department...Prattville treat you like family and I will be back...
The service department is awesome they are friendly and very eager to help . The only place to buy
Great experience working with Gary in our purchase. Very professional in all aspects of the process.
Service updates were somewhat hard to get and inaccurate. I had a simple accessory installation that took all day. I dropped the vehicle off at 7:15 that morning and it was completed at around 5 that afternoon. Their original estimate was that if I came in early, they would have it done before lunch. At the last update I requested at 3, no one could even tell me if it would be completed that day. Only after I decided to come to the dealership at around 3:30 was I told that they were working on it now and should be done in about an ... Read More DealerRater - May 21, 2026
Larry Puckett did a great job with my service. They were quick, and it was easy to schedule an appointment with the app
Top notch service center, with outstanding professional employees, easy to schedule, fast service and keep me updated throughout the process. No complaints at all. I would definitely recommend any one to use this dealership for all your needs.
Kim was great to work with and Mr. Bull did a fantastic job. Will be back for sure.
This is our second purchase from Larry Puckett, Very good service with our salesperson Debra Webster and financing dept. and everyone else. Very fast with the process you don’t have to spend all day sitting there. Highly recommend them.
Awesome experience. CT is the best, from start to finish. This was the easiest process I have ever been a part of.
Richard and CT were both a pleasure to work with. I will definitely be using them again in the future for my vehicle needs.
I feel Bruce and Kirk both worked very hard to get me the vehicle I wanted and at a fair price. Overall this was one of my best car buying experieinces.
Good experience overall. Warranty repair and so far things seem to be ok after work was performed.
Came into your service writer’s dept. a few times, “no one” even looks up when I walk in, no one greets you. I have to actually stand in front of the service writer before I am noticed. Definatlely gives you an unwelcome feeling. The service dept. (Mechanics) I’m satisfied with his work.
Bruce was incredibly helpful in exploring various options that aligned with my requirements for a new vehicle. Once a suitable vehicle was chosen, the purchasing process was uncomplicated. I am genuinely grateful for the deal and the effort that went into making it a reality.
I have always had the best experience at Larry Puckett. The staff is knowledgeable and I have never felt pressured during my visit. The communication when my vehicle has been in the shop is constant. Kim stays on top of everything and lets me know every step of the way where my vehicle is in the process.
everything from the first phone call to meeting Jordan and Miranda went as smoothly as I had hoped. I am very thankful that I was led to Larry Pucket Chevrolet
We had an amazing experience with CT at Larry Puckett Chevrolet. He helped us get the Traverse in the exact color I wanted and took the time to walk us through all the new features so we felt completely comfortable with everything.
We’ve done business with CT and the team many times over the years and will continue to trust his guidance for all future purchases. He makes the car-buying process easy and stress-free, and truly treats you like family. He even went above and beyond years ago helping our youngest learn to parallel park her first car.
We ... Read More DealerRater - Apr 27, 2026
3 visits in a month.they are just throwing darts hoping they will land.$2k spent
friendly customer service and very timely service.They are very professional and do a great job!
Jordan was great, He helped make the process smooth and was not pushy at all. He was very knowledgeable and I couldn’t have asked for a better experience. Everyone there was very friendly.
Gary Castillo made us feel like part of the family. We were able to choose the vehicle we liked best and test drive it like we needed to and he was very knowledgeable about the car. We got the Carfax report, which eased our mind about the vehicle.
My concerns were taken in consideration and addressed satisfactorily with friendly and polite communication from the staff.
Very helpful with my transportation needs, the service was great and needed. The cost of the service was fair and you accepted my coupon.
The Team at Larry Pucket Chevrolet was very professional, caring and kind.They Answered all your questions and explained Everything to you about your car.Their Patience means a lot when you are shopping for a big purchase. Thank you LPC TEAM.
This dealership is always the friendliest, most respectful dealership I've ever been too. The salesmen are NEVER pushy. They don't try to force a sale. They don't try to push something on you that you don't want. This is my 3rd vehicle that Greg has sold me. I can't have enough amazing things to say.
Very pleased with Summer as always on each visit. This visit was for alignment. When I purchased gasoline and reset my dashboard stats, I noticed that my tires were 4 different pressure readings. Should they not be the same on all four tires? I read a review from another about the same negative problem with tire pressure. My car maintenance is specifically always taken to Larry Puckett Chevrolet and until the last two maintenance service visits, I have been totally happy with results
Bruce made this the smoothest deal I’ve ever made for a vehicle. We arrived at 9am to test drive the vehicle, and drove off the lot at 11 in our new car. Thanks for the smooth process Bruce and Larry Puckett Chevrolet.
I love this place. Super friendly staff. Especially Mr. Gary. He did all he could do to find me the perfect vehicle.
They were helpful, pleasant, and worked hard to make the deal happen. I would recommend people to stop by and shop.
Had a quote same day had vehicle fixed and returned within three days of getting quote wow
When they rotated tires from front to back they did not adjust pressure. There is a 10lb difference in air pressure from front to back. Went out of town next morning and had to adjust myself after arriving at location.
Dealership is down to earth ,service department is awesome and the owner of the store is very personable!!
I was quoted one price over the phone and once the work was completed it was over 100 something more. Then the wrong part was ordered so I waited 3 hours just to get a key programmed. It was an awful experience. The labor for about 30 minutes was 190 unbelievable.
Prompt, courteous, thorough … my car runs like new . Couldn’t ask for a better job.
Quick and easy to work with! Made things happen and with professionalism and promptness. Would recommend.
My dealership very clean and very easy to find the kind of car you wanted to purchase
Mr Bass was amazing. He listened to our needs and situation. Provided options for us and let us have the time and freedom to make a decision without pressure of any kind. It was an amazing experience from start to finish.
The service was awesome!! I got exactly what I was looking for. Thank you guys so much
Very friendly. Works with extended warranty company well. Only issue is they take all day to diagnose problem and repair.
They really need to get things together, Noone seems to know what they are doing!
Thanks for helping me find a vehicle that suited my needs. Not feeling rushed but comfortable
EXCELLENT CUSTOMER SERVICE AND EASE OF TRANSACTION AS ALWAYS. NEVER HAD A BAD EXPRIENCE WITH LPC.
Purchasing a vehicle is alway fun. Not everyone can send the time purchasing and then signing all in one day.
This review is written based on my experience with this dealerships service department. If I could give them a zero, I would. From start to finish it was a horrible experience and this wasn’t the first time with a bad experience either. From communication difficulties, to poor management and outright absurd labor pricing. Trying to charge $240 per hour on labor, and knowingly installing faulty parts is beyond me. Due to my experience with GM and this service department I will never purchase another GM product. I know the folks at the service desk are not at fault, but the ... Read More DealerRater - Mar 6, 2026
I appreciate the service center attention to detail and notifying me before beginning work on my vehicle.
WE HAD A GREAT EXPERIENCE WITH LARRY PUICKETT. WILL BE BACK IF WE EVER NEED OTHER CAR
Amazing service. CT Thorn took care of me the moment I walked in the door. Every question I had was answered and the service he gave was the best I’ve ever had purchasing a new vehicle.
Larry Pyauckkett Chevrolet was very helpful,courtouesy,i dont know what esle to say.yall were very good ,real good.thanks
Great experience with both salesmen we dealt with as well as sales manger. Made most of the deal over the phone and once we arrived at dealership we were only there about little over an hour. Great working with Tony and Jordan.
I would like to thank Bruce, my salesman for his patience with me, he is the best professional salesman that I’ve ever worked with.
Joe Blsck ia an excellent sales rep who methodically explained. buying alternatives. He followed up with explaining how to use some of the unique Apps. Recommend Joe Black for your buying needs at Lrry Puckett Chevrolet
The dealership was very clean. They have a variety of vehicles to look at. Nice!
great service and great salesman(Gary) and respectful to the customers and quick to answer questions
After having my thermostat replaced in my 2015 Chevy 3500, the tech did not refill my coolant all the way and I got a warning on the way home saying “Low Coolant” and had to add a gallon of coolant.
A most pleasant experience. Bruce Williams, the sales person could not have been more help. From the manager down to the finance person, everyone was so accommodating.
Bruce Williams got me fixed up with my dream car! He is very professional and easy to work with. Bruce was knowledgeable about the vehicle I chose; and he was super patient with all my questions. I couldn't be happier with my new car, its final price, and the extended warranty I chose. I highly recommend Bruce and Larry Puckett Chevrolet!