Customer Testimonials
Very pleasant buying experience. I was not hassled, or pressured to buy. Tony was very helpful and answered all my questions! Overall, a great experience!
Very polite, great dealership! Very helpful would not go any where else. Purchased 3 vehicles from them over the years.
I made the appointment for addressing the recall issues and to check the brakes. I waited 4.5 hours after being told by the guy that checked me in it should only take 1 to 2 hours. Brakes never were checked and my truck still squeaks. Larry Pucket just did my brakes about 8 months prior and I told the guy they shouldn’t be squeaks. Oh well, Larry got me again
This trip it seems the service department was disorganized. It took them several hours to complete two oil changes and tire rotations. There was others that had been there waiting on maintenance to their vehicles for just as long as. This is not the norm. They are normally very efficient.
Called Bruce Williams and within two days he had what I needed. Other dealerships couldn’t find anything. Great service, honest people!
Buying my used 2024 Murano SV from Larry Puckett was a pleasant experience and I will recommend them to anyone looking for a new or used car.
Avery was an excellent saleman and continues to be!! He has told us to call him any time with any questions concerning our new vehicle.
Communication was very inconsistent. I called for an update and was 3 times that I would get a call back. I did not. My husband called, and he was connected to the technician that gave him a full report. I just wanted to be able to update my employer.
Jordan Bass, Brad Stephens, Alvin are the best. Customer service all around top notch. Best dealership thus far!!!
Greg is friendly, knowledgeable and worked hard to locate the Exact Model, Color and Options I wanted in my Chevy Trax Activ. After I made Internet inquiries to multiple local dealerships, although all responded. Greg was the Salesperson that picked up the phone and called me. Person to Person is how you Get a Deal Done.
Would give it higher but was delayed nearly 2 hours. The excuse was transitioning to new software system, but even so, appointment was not on time.
GMC DENALI They were fast and efficient and customer service was great I wish you had the pictures of the service employees so I can tell you about the guy that helped me before I left He explained everything
Staff was easy to work with, fixed by issue on my car in minimal time. Explained the issues that were found and fixed. Highly recommend.
Great people. work hard to put you in the right vehicle. Keep in touch with you in the future.
Im from out of town service worked hard to help get me going home on time
The Larry Puckett Chevrolet team treated me very fairly when they solved my transportation problem in a caring way . Months before I had explained the used car that I hoped to find. Thank goodness, my words were remembered. On the showroom wall is posted character principles that the staff takes seriously. Thank you to the Larry Puckett team for their professional help in a respectful way..
Staff was pleasant and truck repair was completed in a timely manner. Scheduling appointment was efficient and work was completed around my schedule.
Alan Manning was very courteous and kept me currently informed about my vehicle as it was being repaired. They are first class and I would recommend their body shop. I was very pleased with the entire process.
Had an issue with the rain guard installation and went back the very next day. They addressed the issue promptly.
Everyone we worked with during the buying process was amazing! They made this so smooth and got us in a more reliable car for our kids!
I thought we were getting a reliable, dependable vehicle, it's been in the shop 3 times for a repair and it's still not fixed right, also 2 more problems have arrived. Having second thoughts about this purchase
Very Friendly, knowledgeable of their inventory, very accommodating to work with. Staff are very helpful.
Our Traverse had a check engine light come on the way back from Jasper AL. They squeezed us in and had the repair done by the next day Super service friendly folks
Gary Castillo was very polite and I was very pleased from the whole process and customer service everyone showed me thank you So much Larry Puckett Family I am enjoying my brand new 2027 Tahoe
Jordan was the best never pushy was truly looking out for us and what we needed and absolutely hilarious!!
Very nice folks, was not pushy. Jordan showed us car and did not push anything on us. Very enjoyable experience.
I am very happy with Larry Puckett Chevrolet and the service they provide for me. I am a bit disappointed in my last visit but everyone has an off day.
Great experience! Great customer service! Great vehicles at great prices! Will buy from them again!
Did a fantastic job fixing my A/c, however they left a hose improperly clamped and my engine overheated. I had to come back, but they fixed it promptly.
There’s no truer words than “drive a little, save a lot” with Larry Puckett Chevrolet. Great team, great work and great performance
Courteous and very helpful. Quality service. The employees I have dealt with over time go the distance to please.
The whole process at Larry Pucket. From my salesman Bruce Williams to the service manager Gary Bull. The young lady in finance made the process painless and expedient. Hats off to the whole staff.
Bruce and Kirk help me identify the vehicle with accessories I wanted , located it and quickly got it for me. Very satisfied with the vehicle and attention to detail.
CT did a great job working out a deal for my vehicle. Vehicle was delivered very clean and transaction was very easy and smooth. Thanks for a great vehicle.
I just purchased a new vehicle from Larry Puckett Chevrolet. Gary Castillo greeted me at the front door and was absolutely amazing person to work with. I’m a little scattered brain at times and he was very patient and understanding, no questions went unanswered, he went above and beyond what I expected. Focused his attention on what I needed and we looked at a bunch of different vehicles. After buying a vehicle and trying to set up the Chevy app I being scattered brain couldn’t remember my password and he did everything to help me out, then he ... Read More DealerRater - Sep 30, 2026
I took my truck in for an oil change, the service was great. I was in town visiting family and usually make a trip into Prattville 5-6 times a year. When I’m in town and need some service done on my truck, I will go back for sure.
Great service and done quickly . Tyler communicated what I needed and the price I had to pay.
First time at Larry Puckett. Everything from my first phone call for information to the work with Jordan Bass then with the financial office---it was all very smooth and no pressure (my favorite thing). very nice experience.
Brad Stephens and Lewis in Service are spectacular and so very professional. Got exactly what I was quoted.
Our Salesman was Gary Costello. He was straight forward and there was no back and forth, which we appreciated. The finance person, Patricia Jones, was very nice and the atmosphere was very relaxed. Thanks Larry Puckett for making our first Chevrolet purchase a good one.
The customer service was excellent. This was my second purchase from Larry Puckett and it went as smoothly as the first time.
They got me in and checked out an engine light right before I took a trip. Ended up being nothing so they reset the code a we made our trip without incident.
I have bought several cars from this dealership. They are customer friendly, provide assistance and listen to your needs. No high pressure sales pitches!
I want to tell you that my experience with buying a new vehicle from Puckett Chevrolet was absolutely excellent, professional, and far exceeded my expectations. The time spent with me by their entire staff was well appreciated. A special shout out to my outgoing sales representative, CT. He was amazing and definitely went the extra mile.
The people that work at Larry Pucket's service center are always friendly and helpful. They also kept us informed on the status of our repair.
The technicians are very knowledgeable and make things easy to understand and Bruce was great when it comes to being quick and making the buying process easy and flowing.
Very helpful, friendly, polite, understanding, caring, welcoming, good timing, supportive, confronting, comfortable, and very communicative.
Quick service on a recall - waiting area was nice. Staff was courteous land very knowledgeable.
Quick diagnosis and said they had to order the part and it would be a couple of days. Got it back the next day
The service department is phenomenal especially Ms. Kim, she greets you with a smile everytime and will go above and beyond to assist you in handling your concerns.
The whole experience was a quick and easy process. I’ve done business there for many years and trust Larry Puckett Chevrolet.
Very Knowledgeable about the inventory and offered a no-pressure environment. The buying process was quick and easy.
Bruce Williams was excellent to work with, and I love dealing with a locally owned dealership.
Bruce Williams was excellent to work with. Very knowledgeable and professional. No pressure and very patient. Great experience buying my new Silverado 1500 from start to finish.
I have been buying vehicles from Bruce Williams at Larry Puckett since 2007. Honest and fair, looking to build a relationship, not a quick sale.
Poor communication on this service. I had an appointment at 0745, and I didn't leave until 11.
Poor communication on this service. I had an appointment at 0745, and I didn't leave until 11
Bought my second truck from Larry Puckett. Bruce Williams is an excellent sales associate. Five stars all around.
Bruce made things easy. I have bought several vehicles from Bruce and have always been pleased.
I brought my daughters Trax in for an oil change and ended up buying a new truck. My experience with Avery was absolutely comfortable and professional. Avery is one xxxx of a salesman!
good job did on vette, completely satisfied with service and wait time as well as
My previous car came from Larry Puckett Chevrolet 7 years ago. I called salesman for the first time in 7 years. He remembered me, my vehicle and a friend that was with me. He had the car I asked about waiting for me and air conditioner blasting as it is August. I drove another car and decided on it. There were a few issues which he quickly resolved. I could not have asked for a better experience. He checked on me after the sale and said please contact him with ANY ISSUES! That in itself says a whole lot. Finance lady was ... Read More DealerRater - Aug 8, 2026
great and fast service, very easy to work with and got vehicle back in a timely manner.
They found the car that I wanted, transferred it in and had everything ready for me when I walked in the door. Friendly, efficient and service was great
Friendly, prompt service of vehicle. Service rep Summer and Kim Holden are tops at their job
CT Thorn is who I deal with and he is the best and very helpful to get what we want.
EVERYTHING WAS GOOD AT FIRST, TOOK IN FOR RECALL FOR STEERING, GOT TRUCK BACK AND STEERING WAS CROOKED, TOOK IT BACK AND WAS TOLD THEY DIDNT DO ANYTHING BUT INSPECT TRUCK. STEERING WHEEEL WAS NOT CROOKED BEFORE IT WENT AND NOW WANT TO CHARGE FOR AN ALIGNMENT
The BEST car dealership around. Everyone is friendly and welcoming. We’ve bought 8 vehicles from Bruce. He’s kinda like family to us! He’s patient with us. Got everything set up on my car and in my phone. Doesn’t get any better than that.
Brought my truck to them to fix and they held it for a day and returned it to me worse then ever. Made it 200 miles to Nashville before having to take it to another dealership where the engine was shutting down. Currently getting it fixed in Tennessee and costing another $2,500 because Larry Puckett couldn’t fix it and told me the truck was good to go.
Great people that care about the customer and taking care of their needs every time.
We have bought at least five vehicles from Bruce through the years and more than that from Larry Pucket. We keep coming back for the personal and friendly service.
I’m glad to be a part of the Larry Puckett Chevrolet family. My experience with the service department has been excellent everyone that I’ve had contact with has been extremely professional and respectful and that’s the G.M.,way of doing business.
I had the best truck buying experience I have ever had. The whole team that was involved were very professional. I would recommend this team to anyone looking to purchase a vehicle.
I don’t think I got my vehicle repaired like it should have been. Ok
terrible customer service. Had a usb port stop working in the center console. It took 4 trips to the service dept to get this fixed. Trip 1 I had a regular service and tried to get it addressed. was told i would have to leave it and they didn't know when it would be looked at. Trip 2 had 1st appointment of the day. Service Writer met me at the car and said there were 12 people in front of me even though I had the 1st appointment. Rescheduled for 3 weeks later and was assured I would be the first in line. Trip 3, ... Read More DealerRater - Jul 16, 2026
I love Larry pucket the cars are very good and the sales people are great as well.
They would not honor my GMC bumber to bumber Platnium warranty that I paid over $3000.
Two excellent people to deal with: Lewis Mills, Service manager and Kim Holden, Service Advisor. Both were very helpful in dealing with an engine problem, that resulted in the best possible outcome given the circumstances
The way to describe my experience with Bruce Williams at Larry Puckett is “Family”. No matter what time of day, Bruce has always helped and recommended the best vehicle for my family. I have leased two vehicles and purchased two vehicles from Bruce over the past years; I will continue to do business with Bruce in the future. 10 STARS!!!!!
Larry Puckett Give amazing service and cares for their customers. They treat everyone like family. CT is the best and always makes sure his customers are pleased.
Good deal done fast. Gary did a great job of getting me in and out in a timely manner
Service was very good and straight forward. Larry Puckett Chevy came highly recommended to me. Thank You.
Everyone is always very courteous and as always, it was a pleasure doing business with Larry Puckett.
McKenzie was exceptional. She met the time I needed my vehicle back, the overall service was amazon !
Larry Puckett Chevrolet and Gary Castillo were amazing to work with. They will do everything within their power to get you into the vehicle you want. Our family has bought 3 vehicles from them in less than a year and we will definitely be repeat customers. I give them a 10/10
Good place up and honest about work and price needed on vehicle, would recommend taking vehicle there
Jordan Bass our salesman was very thoughtful and thorough in the process of us buying our Santa Fe. Everyone was super helpful 😁
We just moved to prattville from another state. Bruce was very helpful in helping us buy our trax at the end of our lease
Were treated with so much respect and kindness. They went above and beyond, extremely pleased. .
Dennis and Tyler were both very communicative and helpful in the whole process. They clearly communicated the issue and the steps forward.
Very pleasant and helpful. Also, the shop and lot are very neat and clean and the staff is very efficient.
Great customer service, quick turnaround great to deal with on line and in person made the experience a great one
Service center staff was friendly and on time. Very easy to work with. Would recommend
Machanic scratched inside door floor molding, Service rep said he was going to get with Rusty have not heard anything
A simple oil change cost $91.97 which is ridiculous. I will not be back for service or to buy another vehicle there.
Merideth got me seen in an emergency. I appreciated her handholding through a very difficult time.
I live in Montgomery and was very impressed with the Service from the Parts department over to the service department...Prattville treat you like family and I will be back...
The service department is awesome they are friendly and very eager to help . The only place to buy
Great experience working with Gary in our purchase. Very professional in all aspects of the process.
Service updates were somewhat hard to get and inaccurate. I had a simple accessory installation that took all day. I dropped the vehicle off at 7:15 that morning and it was completed at around 5 that afternoon. Their original estimate was that if I came in early, they would have it done before lunch. At the last update I requested at 3, no one could even tell me if it would be completed that day. Only after I decided to come to the dealership at around 3:30 was I told that they were working on it now and should be done in about an ... Read More DealerRater - May 21, 2026